Eco Design Advisor 2018 Customers service survey results

The Eco Design Advisor (EDA) service was established by the Building Research Association of New Zealand (BRANZ) in 2006 to offer free-of-charge, face-to-face sustainability advice for residential building projects, such as new builds and home improvements or renovations.

The service is aimed at home-owners, designers/architects and builders; the advice may pertain to heating and insulation, ventilation and moisture, energy reduction or spatial layout, among other sustainability or ecological considerations.

 To evaluate the EDA service, an online survey was sent to people who had undergone a consultation between 2016 and 2018. This report details the results of that survey. Survey participants were asked a number of questions regarding their motivations for booking a consultation, the topics covered with their advisor, changes they had made or planned to make to their properties as a result of the consultation, and their thoughts about the usefulness of the service.

This report details the results of that survey. Survey participants were asked a number of questions regarding their motivations for booking a consultation, the topics covered with their advisor, changes they had made or planned to make to their properties as a result of the consultation, and their thoughts about the usefulness of the service.

You will find below the highlights:

  • Usefulness of the EDA service and the informational material

Here, you will find the top 5 topics discussed by service centre area

  • Changes made or planned to be made based upon advice received, by region
  • Below, an interesting graph showing the ranking pathway for EDA consultation: priorities VS motivations
  • Characteristics of survey participants

Different groups of people have different housing needs. Divided into age cohorts,  notable changes from 2015 / 2018 include a six percentage point rise in EDA customers aged between 25 and 39, and a four percentage point drop in customers aged 65 years or older.


To find more, you can download the full report here:

http://www.knowledgeauckland.org.nz/publication/?mid=2843